Returning Faulty & Unwanted Goods

STOCK ITEMS

At Crewroom we endeavour to make shopping with us as pleasurable and easy as possible. However, we know you may occasionally need to return items.

Under the UK's Distance Selling Regulations, you have the right to cancel the contract for the purchase of stock items within 7 working days of delivery.

To cancel a stock order that has not yet been dispatched by us, please login to our site using your Username and Password and choose View your Orders, then click the Cancel button next to the order you wish to cancel.

To return an unwanted stock order and cancel your contract, please package the relevant item securely, in its original condition, and send it to us, with a note giving the reason for the return as 'Contract cancellation', so that we receive it within 7 working days of the date that the item was delivered to you. Once we receive notice of your cancellation of the order, we will refund the relevant part of the purchase price for that item as soon as possible.

To return a faulty or damaged item, please package it securely, in its original condition, and send it to us, with a note outlining the problem.

Returns should be sent to:

Returns
Crewroom
Unit 3 Carlson Court
116 Putney Bridge Road
London
SW15 2NQ

Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item at your cost.

For your protection, we recommend that you use a recorded-delivery service.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling

CUSTOMISED ITEMS

Once orders have been confirmed for custom made garments they may not be cancelled. Please ensure your choices are correct before you place your order. Any errors, defects or shortages need to be notified to Crewroom within 7 days of receipt of goods. If there is an error as a result of Crewroom's mistake we will correct it.

To return faulty garments please call for authorisation first (020 8877 3888) and then send them to:
Crewroom
Unit 3, Carlson Court
116 Putney Bridge Road
Putney
London
SW15 2NQ

NB: Returned garments must be laundered and clean. Soiled garments will be returned to customers without repair.

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Other Statutory Rights

For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4