Terms & Conditions of Sale

Terms & Conditions

Crewroom is the trading name of JKUK Sports Ltd Reg 4007585 registered office Unit 3 Carlson Court, 116 Putney Bridge Road, Putney, London, SW15 2NQ.

Please ensure you read our terms and conditions before placing your order.

1. PRICES
The prices payable for goods shall be those in Crewroom's price list current at the time of dispatch. VAT where applicable will be added to all amounts payable by the Buyer. Crewroom reserves the right to revise all prices and specifications.

2. TO START YOUR CUSTOM TEAM ORDER

We will only begin to process your order and assign an estimated delivery date upon receipt of the following information:

a. Final style, including fabric colours
b. Final quantity and sizes
c. All artwork, logo design, and names and numbers if relevant.
d. Payment details

If you require individual names or numbers on garments you must provide us with a typed list corresponding to the appropriate names/numbers to the garment size.
Please note: Garment photos and colour charts in our brochure and on our website are representational and may not match the actual fabric. Variations may occur between different fabrics and between sublimated and pre-dyed fabrics.

3. PAYMENT DETAILS
The following are approved methods of payment for team orders:

a. Full payment in advance by cheque, credit card or BACS transfer
a. Credit Card details to be held as security
b. School/Organisation Purchase Order

Please note, we require payment before goods are despatched - we do not offer any credit agreements. Payment may be made by cheque, credit card or BACS transfer (see invoice for bank details).
Crewroom reserves the right to charge interest on overdue accounts of 5% over the Bank base rate to run from the due date for payments (a week from the date the goods are ready) until full payment has been received.
All goods supplied will remain the sole and absolute property of Crewroom until the Buyer has paid in full.

4. CHANGING AN ORDER
Our goal is to service all customers as quickly and efficiently as possible. Therefore, please note that once an order is entered into our system, we cannot make changes. Additions will be handled as a separate order with all applicable surcharges.

5. ORDER MINIMUMS
Due to the complexities involved in custom-manufacturing there are minimum order quantities set on garments to ensure economical manufacturing:

JL Rowing garments and Boathouse garments: 6
Crewroom Technical Kit: Team Shirts & Track pants: 12
Crewroom Casual Kit: 6

6. DELIVERY TIME
Not all products are manufactured in the same factory or have equal capacity on their production line. The following guide indicates the average lead time from confirmation of order:

JL Lycra Kit: Approx 4-5 weeks (this extends upto 6 weeks during the busiest times of year)
JL Outerwear: Approx 6 weeks (this extends upto 8 weeks during the busiest times of year)
Boathouse Kit: Approx 6 weeks
Crewroom Technical Kit: Approx 6-8 weeks
Crewroom Casual Kit: Approx 4 weeks

NB: Orders that require new artwork - we create artwork based on the specifications you have provided and then email this to you for approval. Delays in this process may delay your order.
DUE TO THE VARIABLES INHERENT IN CUSTOM MANUFACTURING, ALL DELIVERY DATES QUOTED ARE ESTIMATES & CANNOT BE GUARANTEED.

7. RETURNS & REPAIRS
Once orders have been confirmed for custom made items they may not be cancelled. Please ensure your choices are correct before you place your order. Any errors, defects or shortages need to be notified to Crewroom within 7 days of receipt of goods. If there is an error as a result of Crewroom's mistake we will correct it.

To return faulty garments please call for authorisation first (020 8877 3888) and then send them to:
Crewroom
Unit 3, Carlson Court
116 Putney Bridge Road
Putney
London
SW15 2NQ

NB: Returned garments must be laundered and clean. Soiled garments will be returned to customers without repair.

Crewroom reserves the right to refuse sale or withdraw from sale any item without reason or notice. If any disputes arise regarding this web site, such disputes shall be resolved according to the laws in the UK.